Dear SWYP supporters,
Greetings! We are pleased to inform you that we are just about to begin shipping the first batch of SWYP cards. Needless to say, we would not be here without you. We are truly blessed to have such an awesome community of supporters behind us. Thank you!
As communicated before, Batch 1 orders will be fulfilled ahead of Batch 2 orders and in the order they were received with shipping volumes increasing through June. Please understand that we are shipping a physical product, so we need to ramp up production methodically in order to ensure quality. We greatly appreciate your patience through this period and hope to ship your SWYP card soon.
In the coming weeks, you will receive an email invite to verify your identity and current shipping address. In case you pre-ordered more than one card, say as a gift for a friend or family member, you will be prompted to enter their email addresses so we can take them through the verification process as well. Please note that, for security reasons, we will not be able to ship you a SWYP card without completing this step.
Thank you to our community who voted on the design of the SWYP card. While each of the designs got their fair share of up votes, the Plateau design turned out to be the most popular.
We will announce the winner for the $50 gift card shortly. Stay tuned!
Our Beta testers will notice that the production SWYP card looks a bit different than the Beta card. We took learnings from the Beta program seriously and evolved the design to address key issues. Here are some of the visible hardware changes:
- The navigation buttons are now vertically placed to prevent accidental button press while swiping the card.
- We have moved to a fully flexible E-ink display which is not only more robust, but also, much thinner.
- The card is now flat except for a little embossing in the bottom center area to protect the critical chips.
The initial batch of SWYP cards will be shipped without the EMV (chip) contacts since we do not have the necessary certifications yet. We are in continued discussions with financial institutions and will keep you updated on the progress and timelines for enabling EMV.
Each SWYP Card will come with a SWYP Reader and basic instructions for usage of the SWYP Card. More detailed help will be found in the SWYP App. We hope that the on-boarding flow is intuitive so that you can start using the SWYP Card within moments of unboxing the card.
Our App development team has undertaken rigorous User Interface and Experience testing of the SWYP App in preparation for inclusion in Apple’s App Store. The SWYP iOS App is in final review and will hit the App Store shortly. The Android App will follow in a few weeks given the much larger variety of devices that need to be supported. We will notify you as the Apps are released.
If you would like to see specific features in the App, we would love to hear from you. Just drop us a note at email@example.com and our dedicated Customer Success Manager will forward your feedback to our product team.
PRE-ORDERS CLOSING SOON
As we begin to ship the SWYP Card, we will be closing pre-orders, so be sure to take advantage of the 20% savings today! Last pre-orders will be taken at 11:59 p.m. on Apr. 30th. SWYP Card will be available for sale during Summer at the full retail price.
I will send the next update in Summer 2016 as we ramp up shipments of SWYP cards. Thank you again for your continued support and thanks to the SWYP Team for their tremendous hard work and diligence in creating a truly unique product.
Co-Founder & CEO